Service terms

Effective September 10, 2026 · Version 2026-09-10.1

These terms govern business use of Server and form an agreement between Jeb Farneth, operating as Server in New York, United States ("Server," "we," or "us"), and the person or business accepting them ("you"). When accepting for a business, you represent that you have authority to bind that business. The privacy notice describes how we handle information; acknowledging it is not blanket consent to unrelated processing.

1. Eligibility, authority and accounts

You must be at least 18 and use Server for lawful business purposes. Provide accurate account information, protect your sign-in, restrict access to authorized users and promptly report suspected misuse. You are responsible for the actions of users you authorize, subject to Server's own obligations and applicable law. Do not share credentials with Server staff. You may grant and revoke provider access directly through the supported connection process.

2. Service scope and pilot limitations

Server organizes supported records and prepares purchasing, prep, inventory, staffing and financial reviews. Features depend on data quality, available history, supported formats, provider permissions and the capabilities actually enabled for your venue. Roadmaps, illustrations and sample data are not promises that every feature or integration is available. Early-access and pilot features may change or have interruptions. No savings, accuracy level, forecast result or uninterrupted availability is guaranteed unless a separate signed agreement expressly states it.

The base Square connection reads records. Separately authorized, supported refunds and schedule actions require the venue owner’s explicit approval of the exact action before Server submits it to Square. Supplier sending, schedule publishing and other external writes require separately supported, authorized integrations. Uploading a file does not guarantee every field has been extracted; unreadable or incomplete records need review. Server is not an emergency system, payroll processor, tax adviser, accountant, lawyer, food-safety authority or substitute for competent management.

3. Review and authorization

Check names, quantities, prices, units, dates, wages, availability, recipients and the stated effect before approving. Drafts and recommendations are not third-party commitments. Where an external action becomes supported, approval authorizes only the reviewed action through the identified connection; provider acceptance or completion may still be required. You must independently verify food safety, allergens, stock condition, wages, breaks, overtime, employment rules and other legal or operational requirements. Do not use Server as the sole basis for decisions affecting a person's employment or legal rights. These responsibilities do not excuse Server from obligations that the law places on it.

4. Your records and our limited rights

You keep your rights in the records you provide. You grant Server and its service providers a limited right to host, copy, process and transmit those records only as needed to provide, support and secure the service, comply with law and follow your lawful instructions. You represent that you have the rights and authority needed to provide them, including required employee or third-party notices and permissions. Do not upload credentials, full payment-card details, government identification numbers, health records or unrelated sensitive information.

Server retains ownership of its software, design and documentation. During permitted use, we grant you a limited, nonexclusive, nontransferable right to access the service for your business. Do not resell unauthorized access, circumvent controls, introduce malware, unlawfully obtain another venue's information, infringe others' rights or use the service to conduct fraud. Nothing limits lawful security research or other rights that cannot be restricted by contract.

5. Confidentiality and privacy

Each party will use reasonable care to protect the other's nonpublic business information received through the service, use it only for this relationship and disclose it only to authorized people or service providers with a need to know, or when legally required. This does not cover information independently developed, lawfully received without restriction or already public without a breach. We handle personal information as described in the privacy notice and applicable law. We will cooperate with reasonable, verified requests concerning your venue's records. Additional data-processing terms may be required before a use case is supported.

6. Third-party services and AI

Third-party providers operate under their own agreements. Their outages, permission changes or API limitations can affect Server. You are responsible for your provider accounts and fees. Server does not imply endorsement by a provider or control that provider's service. AI-generated responses can be incomplete or wrong. Ask Server currently offers guidance and navigation, not independent authority to approve business actions. Do not enter secrets or unnecessary personal information into chat.

7. Fees, renewals, cancellation and refunds

Account setup and compatibility checks do not authorize a charge. New paid activation remains paused until enabled for the offered plan. Eligible new venues may receive a 14-day free trial without a payment card. The trial begins when the authorized owner confirms that connected records and a first useful recommendation are ready. A separate seven-day setup window begins when the operating workspace is first used. One trial per owner account and Square location; creating another workspace, changing a name or reconnecting does not restart it. Contact support if setup needs assistance. The trial ends automatically without a charge; ongoing access and background updates stop unless a paid subscription is confirmed. Saved records remain available for export subject to the retention policy. You may end a trial in Account settings. When paid activation is available, you must explicitly choose and authorize the $199-per-month, per-venue subscription in Stripe. It renews monthly until canceled, with no onboarding fee. The prior $199-for-60-days introductory offer is no longer offered to new subscribers; previously accepted agreements keep their original price and service period. The checkout states the price, applicable taxes and renewal date before payment. Accepting these service terms alone does not start a subscription.

Cancel anytime before your next renewal in Account settings → Cancel subscription, then confirm on Stripe. Cancellation stops future renewals and takes effect at the end of your current paid period. Access continues through that paid period unless separately suspended under these terms. There is no cancellation fee, required phone call, survey or support-email approval. Stripe shows confirmation; Server displays the resulting renewal status. Opening the cancellation page without confirming does not cancel the subscription. Contact support@getserver.app if the online cancellation option is unavailable.

Payments are non-refundable. No refunds, partial refunds or credits are provided for unused time, except where required by applicable law. Cancellation does not reverse charges already incurred or erase outstanding amounts. This policy does not limit non-waivable rights or remedies for unauthorized or incorrect charges, or other remedies required by law. Previously agreed refund rights and existing accepted payment commitments are not changed retroactively.

Stopping use, disconnecting a provider, or deleting an app from your device does not cancel a subscription. Canceling Server does not cancel your third-party POS, payroll or supplier agreements. Cancellation is separate from account deletion; you do not need to delete your workspace or accept updated terms to cancel.

8. Suspension, ending service and records

You may stop using Server and request account closure. We may restrict access when reasonably necessary to address unlawful use, a material breach, security risk or a provider requirement. We will give notice and a reasonable chance to resolve the problem where practicable, except when immediate action is needed. If we discontinue a paid service, any remaining prepaid amounts and contractual rights will be handled under the applicable order and law.

Request an export before closing an account. We will provide reasonable assistance with available venue records subject to identity verification, security and legal requirements. Disconnecting a provider is not the same as deleting previously imported records. Retention and deletion are explained in the privacy notice. Terms that by their nature should survive, including confidentiality, accrued payment obligations, ownership, liability limits and dispute provisions, survive termination.

9. Warranties and operational risk

To the maximum extent permitted by applicable law, the service is provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose or noninfringement. We do not warrant that every import, forecast or recommendation is complete or error-free, or that the service will prevent shortages, loss, fraud, staffing disputes or business interruption. Keep appropriate source records, backups and independent checks. This section does not override an express commitment in a signed order or a warranty or duty that cannot lawfully be excluded.

10. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or lost profits, revenue or business opportunities arising from this agreement, even if advised of the possibility.

To the maximum extent permitted by applicable law, Server's aggregate liability arising out of or relating to the service or this agreement will not exceed the greater of US $100 and the fees you paid Server for the affected service during the twelve months before the event giving rise to the claim.

These limits apply regardless of the legal theory asserted. They do not limit liability for fraud, intentional misconduct, gross negligence, or any liability, remedy or statutory right that applicable law does not permit to be limited. They do not excuse either party from duties that cannot be waived. The allocation of risk in this section is part of the basis on which the service is offered; it is not a promise of immunity from claims.

11. Third-party claims

To the extent permitted by law, you will defend and indemnify Server against third-party claims and reasonable resulting costs to the extent caused by your unlawful provision or use of data, infringement of another person's rights, or material breach of your authority and permitted-use obligations. This does not apply to the extent a claim is caused by Server's own breach, negligence or misconduct. Server must promptly notify you, reasonably cooperate and allow an appropriate defense. No settlement may impose an admission, payment or continuing obligation on Server without its reasonable consent.

12. Disputes and general terms

Please contact support first so we can try to resolve an issue. This does not delay or restrict urgent relief or statutory rights. To the extent permitted by law, New York law governs this agreement without its conflict-of-law rules, and disputes will be heard in state or federal courts located in New York County, New York; each party consents to those courts. Mandatory laws and rights of another applicable jurisdiction remain protected. These terms do not require arbitration or waive access to a court where such access is legally protected.

A separately signed agreement controls over a conflicting provision here. Otherwise these terms and your accepted written orders are the agreement for the service. If a provision is unenforceable, the rest remains effective to the extent lawful. A failure to enforce a provision is not a waiver. You may not transfer the agreement without our reasonable consent; Server may transfer it with a legitimate business transfer subject to existing obligations and applicable notice requirements.

13. Changes and contact

Material updates will have a new version and effective date. We will provide notice and request fresh acceptance where appropriate. We will not retroactively change an accepted payment commitment or apply new terms to a dispute that has already arisen without agreement or legal authority.

Jeb Farneth, operating Server · New York, United States
support@getserver.app